Gaviota ring

970 Silver

Shipping

​Free shipping applies to all products purchased online above $150 and being sent to any address in Australia. All our products are sent using Registered Express Post through Australia Post or sometimes, through a courier service.

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Exchanges

​A ready-to-wear product purchased online may be exchanged within 14 days of purchase as long as it is in the same condition it was purchased. The exchange can be for another product, credit note, or gift voucher for the same cost.

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We are unable to provide exchanges on products that have been altered, resized, customised or made to order, such as newly made wedding rings or other products that have been ordered online.

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Returns and Refunds

Returns and refunds will not be made for changes of mind. We may allow a refund if there is a major problem with the product, as per Australian consumer law. According to Australian law, a product has a major problem when:

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• it has a problem that would have stopped someone from buying it if they’d known about it

• it is significantly different from the sample or description

• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time

• it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or

• it is unsafe.

 

In such a case, we will repair the product if it can be repaired, or will offer a refund.